FAQ

How do I order from the website?

SIMPLY FOLLOW THIS FEW STEPS TO ORDER ON LINE.
1.            Choose size and shape of the stamp you want.
2.            Click on add to cart button.
3.            Click on order now
4.            Add your contact information
5.            Click finish
6.            Send stamp details to info@smartrubberstampkenya.co.ke

Smartpress team will contact you as soon we process your order using the contact details provided
If you doubt which product will accommodate your details, please don’t hesitate to contact us. Our experienced staff will be too pleased to assist you.

HOW LONG DOES IT TAKE TO MAKE A RUBBER STAMP?
We take the shortest time possible to prepare and dispatch an order. We strive to offer same day service to all our clients. For big orders, we commit to timelines and ensure we meet those timelines as agreed with the customer.

DO YOU GIVE DISCOUNTS FOR BIG ORDERS?
Yes. We give reasonable discounts for big orders. This will be discussed and agreed with the customer and will depend on the number of items ordered.

CAN YOU INCLUDE A LOGO OR AN IMAGE ON MY STAMP?
It is very possible to include a logo or an image in a stamp as we use state of the art laser engraving technology to manufacture our rubber stamps. We charge extra fee for this extra features. Ensure you send a picture with 400-600 dpi resolution in a PDF format when sending the stamp details.

DO YOU HAVE A RETURN OR  REFUND POLICY ?
Returns 
We accept returns within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.